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Leading During Tough Times
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Bob Prosen 
Bob Prosen is the best selling author of Kiss Theory Good Bye: Five Proven Ways to Get Extraordinary Results In Any Company and president and chief executive officer of The Prosen Center for Business Advancement, based in Dallas. www.kisstheorygoodbye.com
www.bobprosen.com
 
(972) 899-2180


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Issue:  3 Spring 2009 

Leading During Tough Times 

 By:  Bob Prosen

Bob Prosen 
When great leaders and companies get off track they recognize the problems and get back on track quickly. 
 
When you stray, here's how you get  back on track and into the winner's circle. 
 

 
  • You need to reaffirm the strategy and the organization's top priorities, put the right people in the right jobs, with clear objectives and measurements to track performance.
  • Assign ownership to people who know the business even better than you do, and require them to focus on the significant few objectives. Too often, companies lose focus because they take on too many responsibilities and spread themselves too thin. 
  • Be clear about what you're asking people to do so that you eliminate false starts. Give them objectives derived from deep thinking, not a half-baked idea. When you communicate clearly, make requests of people, and get commitments, you will make progress. 
  • Have a measurement system in place to track progress on all of your top objectives. These measurements act as an early-warning system that allows the organization to reprioritize and take corrective action when the landscape changes.
  • Discover the root cause of every problem so that you don't waste valuable resources fighting the same problems time and time again. This inefficiency generates unnecessary costs and prevents companies from focusing on what's most important to move them forward and accelerate profitability.

Ask yourself these questions:

Continue...

Bob Prosen is the best selling author of Kiss Theory Good Bye: Five Proven Ways to Get Extraordinary Results In Any Company and president and chief executive officer of The Prosen Center for Business Advancement, based in Dallas. www.kisstheorygoodbye.com .
www.bobprosen.com
(972) 899-2180
 
Kiss Theory Good Bye Awards include:
 
Best 2006 Management Book
Amazon #1 Best Selling Business and Investing Book
Foreword Magazine Book of the Year 2007
Ethan Award Winner 2008
 

Is my cargo covered/insured?

 
Get Smart w CitySprint
 
You may have asked your courier/delivery company this question and received the obligatory response, "Sure it is!"  They may even have provided you with a certificate of insurance with proof of motor truck cargo coverage on it.  You probably filed the certificate with the other paperwork and thought to yourself, this is great, our cargo is covered.  But, is it completely insured?  What if your cargo is stolen?  It's probably a safe bet that your courier/delivery company can't answer these tough questions for you.
 
Under most motor truck cargo coverage forms, the goods or cargo being carried by the courier/delivery company, for you, are covered for theft by a 3rd party.  Meaning, if the vehicle being used for delivery is broken into and the cargo is stolen, the policy will cover the stolen cargo up to the policy limits.  What if it isn't 3rd party theft though?  What if the courier/delivery driver steals the cargo?  If that is the case, we are looking at 1st party theft and that is not covered by the motor truck cargo policy!  Without one critical insurance policy being carried by your courier/delivery company of choice, you, the Customer, are now hoping that the courier/delivery company is going to reimburse you, out of their own pocket, for the stolen goods.
 
Now, here is the good news....
 
 
Brian Jungeberg, CIC
Business Development
Oswald Companies
7530 Lucerne Dr., Suite 101
Middleburg Heights, OH 44130
Direct - 440.625.1444
Main - 440.846.6663
Oswald Companies
bjungeberg@oswaldcompanies.com

CitySprint 1.800.Deliver is driven to educate clients and associates about the value of utilizing a professional delivery service.  In today's market it is everyone's responsibility to ensure they are utilizing a professional organization that meets and exceeds necessary training, insurance coverage and professionalism.  Utilizing a highly qualified and professional delivery service is a reflection of your health care facility and the value you place on the welfare of your patients.
 
Sincerely,
 

Tammy Patterson
CitySprint 1.800.Deliver